If you are experiencing these problems:

- The earbuds aren't charging.

- The earbuds are still connected to my device even after returning to the case and closing the lid.

- The earbuds aren't powering on when taken out of the case.

You can refer to the steps in this article to solve your problem.

1. Ensure that the ear tips are not blocking the charging pins of the earbuds and the case, and the earbuds are properly connected to the case. If the indicator lights flash white when placing them in, they are properly connected.

2. Use a dry cloth or cotton swab with rubbing alcohol to clean the charging pins of both the earbuds and the case.

3. Charge the case with a different charging cable and wall charger, and make sure the case has sufficient power.

If your earbuds haven't been used for a long time, charge them for at least 2 hours before use.

If you encounter any other issues or your issue has not been resolved, please contact soundcore customer support for further assistance.