Possible issues with pairing/connection:

1. Earbuds not pairing.

2. Sound only coming from one earbud.

3. One earbud not connecting with the other earbud/the device.

4. No audio playback after connecting to my device.

5. Earbuds failing to automatically connect when removed from the case.

Steps to fix:

1. Ensure that the protective film covering the connectors on the earbuds has been removed, and fully charge your earbuds.

2. Restart your device. Then, turn off Bluetooth on your device and remove all paired devices.

3. Reset your earbuds using the following steps:

- Place the earbuds in the charging case and ensure the case lid stays open.

- After putting on the earbuds, simultaneously press and hold the touch area on both earbuds for 10 seconds. Hearing a prompt tone confirms a successful reset.

4. Turn Bluetooth on on your device and select "soundcore P31i/R60i NC" to pair.

5. Try pairing with another device, like a phone or tablet, to see if the issue persists.

If you see a prompt to confirm pairing, select "Pair." If you accidentally select "Cancel," turn your device's Bluetooth off and on again, then try again.

If you encounter any other issues or your issue has not been resolved, please contact us for further assistance.