Resetting the earbuds can resolve persistent connection issues or restore them to their original settings. Here's how.

• Place the earbuds in the charging case and leave the case open.

Press and hold the button on the charging case for 10 seconds until the LED indicator flashes quickly 3 times, confirming the reset is successful.

• If the reset fails, please try the following troubleshooting steps:

1. Ensure the earbuds are properly seated and connected to the charging case.

2. Make sure both the charging case and the earbuds have sufficient battery.

3. Use a dry cloth to clean the charging pins, removing any dirt or debris that might be blocking the connection.

If you need further assistance, please don't hesitate to contact us.