The product's serial number is a unique identifier that differentiates it from other products of the same brand or model, tracking key information such as production batches, dates, and warranty periods. This is distinct from the software serial number in the supporting soundcore APP. For warranty claims, submit the product serial number, not the software SN.
We've provided SN locations for reference. Most soundcore products on sale can be identified by a 16-digit number on the packaging, e.g., SN: XXX123.
1. True Wireless Earbuds
|
Model
|
Product Name
|
SN Position on the Product
|
|
A3958
|
A30i
|
on the back of the charging case
|
|
A3959
|
P30i/R50i NC
|
|
A3949
|
R50i
P25i
P20i
|
|
A3953
|
Liberty 4
|
On the back of the slide cover
|
|
A3952
|
Liberty 3 Pro
|
|
A3951
|
Liberty Air 2 Pro
|
|
A3930
|
Liberty 2 Pro Upgraded Version
|
|
A3982/A3992
|
Life Dot 3i
Life A3i
|
On the bottom of the charging case
|
|
A3943/A3944
|
Life Note E/Life P2 Mini
|
|
A3945
|
Life Note 3S/Life Note 3R
|
|
A6611
|
Sleep A20
|
Inside the charging case lid
|
|
|
A3948
|
A20i
A25i
|
|
A3994
|
K20i
|
|
A3991
|
Life P2i
|
|
A3983/A3993
|
Life P3i/P3i
Life Note 3i/Note 3i
|
|
A3910
|
Liberty Air 2
|
|
A3922
|
Life Dot 2
|
|
A3904
|
Spirit Dot 2
|
|
A3936
|
Space A40
|
Inside the charging case hinge
|
|
A3955
|
P40i
|
|
A3968
|
Sport X20
|
|
A3850
|
VR P10
|
|
A3939
|
Life P3
|
|
A3947
|
Liberty 4 NC
|
|
A6610
|
Sleep A10
|
|
A3926
|
Life Dot 2S
|
|
A3933
|
Life Note 3
|
|
A3919
|
Life P2
|
|
A3908
|
Life Note
|
|
A3927
|
Life A1
|
|
A3931
|
Life Dot 2 NC/Life Dot 2 XR
|
Inside the charging case cap
|
|
A3935011
|
Life A2 NC
|
|
A3935012
|
Life A2 NC+
|
|
A3918
|
Spirit X2
|
|
A3909
|
Liberty 2 Pro
|
|
A3913
|
Liberty 2 Pro
|
2. Over-ear Headphones
|
Model
|
Product Name
|
SN Position on the Product
|
|
A3035
|
Space One
|
Between the earcup and ear cushion
|
|
A3040
|
Space Q45
|
Etched on the shaft of the headphones
|
|
A3012
|
H30i
|
On the L slider Inner
|
|
A3004
|
Q20i
|
|
A3023
|
Life 2
|
|
A3032
|
Life Q10
|
|
A3025
|
Life Q20
|
|
A3027
|
Life Q35
|
|
A3028
|
Life Q30
|
|
A3029
|
Life Tune/Life Tune XR
|
|
A3030
|
Life Tune Pro
|
|
A3031
|
Soundcore Vortex
|
On a silver tag attached to the part below the left earcup (rotate anticlockwise)
|
3. Neckband Headphones&soundcore Frames
|
Model
|
Product Name
|
SN Position on the Product
|
|
A3213
|
R500/Life U2i
|
On the headphones cable
|
|
A3212
|
Life U2
|
|
A3201
|
Life NC
|
|
A3600
|
Soundcore Frames
|
On the outer packaging box
|
4. Open-Ear Headphones
|
Model
|
Product Name
|
SN Position on the Product
|
|
A3871
|
AeroFit Pro
|
Inside the top cover of the charging case
|
|
A3872
|
AeroFit
|
On the internal pivot of the charging case
|
|
A3873
|
V30i
|
Inside the charging case lid
|
|
A3876
|
V20i
|
|
A3330
|
C30i
|
Inside the charging case hinge
|
If you can't find the SN or the SN is illegible, a picture of the product itself with the Anker or soundcore logo showing is also helpful for the warranty claim.
If you do not find the reset steps for your soundcore earbuds/headphones model, please don't hesitate to contact soundcore customer service for assistance.
