Thank you for supporting our product. 

Q: Why are some feature buttons grayed out and unclickable?

A:Gray buttons mean the feature needs a connection you don't currently have:

• Disconnected — your SpaceFlow isn't linked to the app → most features won't work

• Offline — your SpaceFlow isn't connected to the internet → cloud features (AI generation, downloads) won't work

Fix: Make sure your SpaceFlow is both connected to the app and showing "Online" status.

If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com  for further assistance.