Thank you for supporting our product. 

Q: The model preview is very laggy. What should I do?

A: A 2–3 second delay is totally normal — think of it like streaming a video on a busy network.

If it's lagging more than that, check these two things:

• Is your SpaceFlow showing "Online" in the app?

• Is your phone's Wi-Fi connection stable?

A solid network connection = smoother preview.

If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com  for further assistance.